Our Promise
We want you to be happy with your cleaning service. If something was missed or did not meet the agreed-upon cleaning expectations, please let us know — we appreciate the opportunity to make it right.
Our 24-Hour Satisfaction Policy
If you are not satisfied with an area that was included in your cleaning service, contact us within 24 hours of the completed cleaning and tell us what needs additional attention.
We will work with you to schedule a complimentary re-clean of the affected area(s) within a reasonable timeframe, generally within 48 hours, based on availability.
What the re-clean covers
The complimentary re-clean applies to
- Areas included in the original cleaning service
- Items or surfaces that were reasonably accessible at the time of cleaning
- Cleaning tasks that were included in your agreed-upon service
It does not apply to
- Areas or services not included in the original cleaning
- Areas that were inaccessible because of clutter or other obstacles
- Pre-existing damage, stains, discoloration, or conditions that cannot reasonably be corrected through normal cleaning
- New messes, spills, or damage occurring after the cleaning
- Conditions that require specialized restoration or treatment
- Additional cleaning requests that were not part of the original service
Refunds
Our first priority is to correct the concern through a complimentary re-clean.
Refunds are not automatic. They are considered case by case when a concern cannot reasonably be resolved through a re-clean, and any refund or service credit is determined at our discretion based on the circumstances.
We ask that you contact us as soon as possible when there is a concern. We value honest communication and the opportunity to make things right.