Frequently Asked Questions
Don't see your question? (231) 780-8180 reaches us directly.
How does pricing work?
Every home and space is different, so we quote based on your specific square footage, layout, and the service you need. Request a free quote and we’ll follow up with a number — no obligation.
What areas do you serve?
We serve Muskegon, Norton Shores, Whitehall, Montague, North Muskegon, Roosevelt Park, Twin Lake, Fruitport, Spring Lake, Grand Haven — From Montague down to Grand Haven — and a little further afield if you ask. Not sure if you're in range? Just reach out and we'll let you know.
What are your hours, and how fast will I hear back?
Holly works Monday 8:00 AM–7:00 PM, Tuesday 8:00 AM–7:00 PM, Wednesday 8:00 AM–5:00 PM, Thursday 8:00 AM–7:00 PM, Friday 8:00 AM–5:00 PM, and is closed weekends. Send a quote request any time and you'll hear back within 2 business days.
Do you use eco-friendly or fragrance-free products?
We use reliable, professional-grade cleaning products rather than marketing a specific eco-friendly line. If you have a fragrance sensitivity or a product you would like us to avoid, just let us know when you book and we will work around it.
Is booking online a confirmed appointment?
Not automatically. Because cleaning is priced per home, every online booking request is reviewed and confirmed by Holly personally — you’ll hear back by phone or text before it’s locked in.
Do I need to be home during the cleaning?
It’s entirely up to you. Many clients provide entry instructions for when they’re at work; others prefer to be home. Whatever feels comfortable works for us.
What should I do to prepare for a visit?
Just tidy away personal items, valuables, and clutter so we can focus on cleaning — everything else, we’ve got.